Terms and Conditions

31 Store Return and Exchange Policy

Orders made in Saudi Arabia

You have the option to change your mind and return your item(s) in 7 days from date of purchase. Kindly email us your request for return or request. 

Once your request for return or request has been approved, you will receive an email with instructions in how to return the products. The items must be unused and in original packaging. 

Once we have assessed the items, we will thereby refund the amount within 14 business days, and exchange within 7 business days. 

Orders made outside Saudi Arabia

Please note that customs may apply on the order, dependent upon the shipping country. Any additional costs will not be born by 31 Store in regards to customs. 

General Conditions for Accepting Returns and/or Exchanges:

– Items must be in original packaging

– Items must be returned with original Order Confirmation 

Non-refundable items:

– Products that may include flammable liquids or hazardous materials

– Used items (not in original condition)

– Make-up, wellness, grooming items, swimwear, socks, underwear and earrings; food or hygiene related products  cannot be returned.

For any inquiries please contact us at contact@31store.sa


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